Are you a strategic project manager with a sharp commercial mindset and a drive to improve the customer experience across a fast-paced fashion e-commerce landscape? We’re looking for a Commercial projects strategist with a proven ability to lead complex, multi-stakeholder projects in collaborative, innovative environments. This is a high-impact role where structure meets creativity, and strategic thinking translates into real-world results.

Commercial Project Strategist

In this role, you’ll lead and implement cross-functional initiatives that enhance the overall customer experience and support the company’s long-term growth. From customer journey improvements and sustainability efforts to new market expansions and brand-building projects, you’ll manage initiatives that directly impact how we serve and engage our customers. You’ll collaborate closely with teams across the entire business, transforming insights into structured projects that deliver measurable value for the business and the brand.

Key Responsibilities

• Lead and manage cross-functional commercial projects from concept to execution, with a strong focus on customer impact
• Identify and drive opportunities to improve the customer experience, loyalty, and lifecycle engagement across various markets
• Collaborate with teams across CX, Tech, Brand, Marketing, Merchandising and other departments to ensure project alignment and execution
• Coordinate cross-departmental resources and ensure timely, on-budget delivery of strategic initiatives
• Analyze customer insights, behavioral data, and market trends to shape data-driven decisions
• Support business development efforts, including market entry strategies, new offerings, and commercial innovation
• Measure project performance against defined KPIs and continuously identify areas for optimization
• Help create scalable processes that drive operational efficiency and sustainable growth

Your Past & Your Skills

• Bachelor’s degree in Business, Customer Experience, Fashion Management, or a related field
• 3+ years of experience in commercial project management, business development, or customer experience roles, preferably within e-commerce or retail
• Strong understanding of e-commerce customer journeys, behaviors, and expectations
• Proven ability to lead complex projects involving multiple stakeholders and tight timelines
• Structured and solution-oriented mindset with strong organizational skills
• Analytical thinker with the ability to translate data into actionable insights
• Clear, confident communicator with excellent presentation and stakeholder management skills
• A proactive attitude and genuine interest in building outstanding customer experiences and brand equity

What We Offer

• Global environment
• Personal and professional development
• Freedom to add value/make a difference
• Hybrid Remote policy 
• A number of voluntary benefits

Interested in learning more about NA-KD, our culture, colleagues, and benefits? Visit our career site here!

Does this sound like an opportunity for you?

To submit your application, simply click the "Apply for this job" button below. Please provide your full application in English, including your CV and responses to a few background questions.

We encourage early applications as we follow a continuous selection process. This means we may close the recruitment before the final application day. Don't hesitate to submit your application promptly – we look forward to hearing from you!

Application deadline: 30/9 - 2025

Start Date: Around end of November2025

Location: Gothenburg HQ, Sweden

Others: This is a full time position with an initial probation period of six months. 

About NA-KD 

Working for NA-KD is not just another step in your career. It is a leap into the unknown. A new adventure that can take you anywhere. Because just like you, we’re on a journey to bigger and better things. We are constantly evolving and improving. For you, this means that no day is the same as the one before. But also, that there will be endless opportunities to take charge of your future and build the life you want for yourself. And no matter what that looks like - we will support you along the way.

Our Commitment to Diversity

NA-KD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.