We're looking for an analytical, hands-on, and solution-oriented Return Project Lead!
Ready to drive real impact across the customer journey? Apply now!

Return Project Lead

As our Return Project Lead, you will take full ownership of reducing NA-KD’s return rate across the entire customer journey, being part of the early stages of purchasing and how we plan and work with fit and size standardization, all the way through to the first click and the post-purchase experience.

This is a high-impact role for someone who thrives in a fast-paced, cross-functional environment. You’re analytical, hands-on, solution-oriented, and not afraid to challenge the status quo. You’ll be the driving force behind one of our most business-critical areas, working closely with teams across Purchasing, Tech, Operations & Commercial and more to identify root causes, lead initiatives, and deliver measurable results.

Reports to: Head of Purchase Business Controlling & Planning

Key Responsibilities

• Own and lead NA-KDs company-wide return reduction strategy.
• Drive cross-functional projects with teams like Purchasing, Tech, Operations & Commercial to understand and act on return drivers.
• Continuously analyze return data, customer feedback, and product performance to identify trends and opportunities.
• Set clear KPIs and follow up on initiatives to reduce returns, and make sure we’re moving the needle.
• Partner with Purchasing and Merch teams to improve size, fit, and quality decisions.
• Work with different departments to reduce “preventable” returns (size confusion, lack of product info, etc.).
• Report monthly to SMT on return trends, key actions, and impact.

Your Past & Your Skills

• 3+ years of experience leading or participating in cross-functional projects, preferably within e-commerce, retail, or consumer products.
• Relevant academic background, ideally a degree in Business, Engineering, Economics, or similar.
• Analytical mindset with strong data skills; comfortable using tools like Excel, Google Sheets, and BI platforms.
• Able to combine strategic thinking with hands-on execution in a fast-paced, results-driven environment.
• Strong communicator who can drive alignment and secure buy-in from stakeholders at all levels.
• Experience with returns optimization, sizing strategies, or supply chain processes is a strong plus, especially when paired with customer behavior analytics or operational efficiency expertise.

What We Offer

• Global environment
• Personal and professional development
• Freedom to add value/make a difference
• Hybrid Remote policy 
• A number of voluntary benefits

Interested in learning more about NA-KD, our culture, colleagues, and benefits? Visit our career site here!

Does this sound like an opportunity for you?

To submit your application, simply click the "Apply for this job" button below. Please provide your full application in English, including your CV and responses to a few background questions.

We encourage early applications as we follow a continuous selection process. This means we may close the recruitment before the final application day. Don't hesitate to submit your application promptly – we look forward to hearing from you!

Application deadline: 2025-05-10 

Start Date:  ASAP

Location: Gothenburg HQ, Sweden

Others: This is a full-time permanent position with an initial probation period of six months.

About NA-KD 

Working for NA-KD is not just another step in your career. It is a leap into the unknown. A new adventure that can take you anywhere. Because just like you, we’re on a journey to bigger and better things. We are constantly evolving and improving. For you, this means that no day is the same as the one before. But also, that there will be endless opportunities to take charge of your future and build the life you want for yourself. And no matter what that looks like - we will support you along the way.

Our Commitment to Diversity

NA-KD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.