Are you analytical, hands-on, and a solution-oriented problem solver who thrives on turning insights into impact? We’re looking for a Return Strategist & Project Lead to take full ownership of reducing NA-KD’s return rate across the entire customer journey, from how we buy and size our products, to how customers experience them online and after delivery.

Return Strategist & Project Lead

This is a high-impact role with broad responsibility, giving you the autonomy to define problems, set measurable goals, and drive execution while collaborating closely with teams across Purchasing, Technology, Operations, and Commercial.

You’ll thrive in this role if you’re comfortable working with large datasets, turning analysis into actionable insights, and aligning diverse stakeholders around shared objectives.

Key Responsibilities

• Own and lead NA-KD’s return reduction strategy from insight to execution.
• Define key problem areas, set clear targets and measurable KPIs, and independently drive initiatives that move the needle.
• Lead and coordinate cross-functional projects across Purchasing, Tech, Operations, and Commercial to understand and act on return drivers.
• Continuously analyze data and feedback to identify trends and improvement opportunities, even when information is incomplete or ambiguous.
• Partner with Purchasing and commercial teams to improve size, fit, and quality decisions.
• Work with multiple departments to reduce “preventable” returns (size confusion, product information gaps, etc.).
• Report monthly to management on return trends, key actions, and impact.

Your Past & Your Skills

• 3+ years of experience working with e-commerce, business analytics and project lead
• Relevant academic background, ideally a degree in Business, Engineering, Economics, or similar.
• Analytical mindset with strong data skills; comfortable using tools like Excel, Google Sheets, and BI platforms.
• Able to combine strategic thinking with hands-on execution in a fast-paced, results-driven environment.
• Strong communicator who can drive alignment and secure buy-in from stakeholders at all levels.
• Experience with returns optimization, sizing strategies, or supply chain processes is a strong plus, especially when paired with customer behavior analytics or operational efficiency expertise.

What We Offer

• Global environment
• Personal and professional development
• Freedom to add value/make a difference
• Hybrid Remote policy (Office & remote days weekly) 
• A number of voluntary benefits

Interested in learning more about NA-KD, our culture, colleagues, and benefits? Visit our career site here!

Does this sound like an opportunity for you?

To submit your application, simply click the "Apply for this job" button below. Please provide your full application in English, including your CV and responses to a few background questions.

We encourage early applications as we follow a continuous selection process. This means we may close the recruitment before the final application day. Don't hesitate to submit your application promptly – we look forward to hearing from you!

Application deadline: October 26th 

Start Date: ASAP

Location: Gothenburg HQ, Sweden

Others: This is a full time permanent position with an initial probation period of 6 months. 

About NA-KD 

Working for NA-KD is not just another step in your career. It is a leap into the unknown. A new adventure that can take you anywhere. Because just like you, we’re on a journey to bigger and better things. We are constantly evolving and improving. For you, this means that no day is the same as the one before. But also, that there will be endless opportunities to take charge of your future and build the life you want for yourself. And no matter what that looks like - we will support you along the way.

Our Commitment to Diversity

NA-KD is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.