Meet NA-KD’s Clara Vila Larsson, our Head of Last Mile

Hey Clara, so happy to have this quick chat with you! Can't you tell me what is means to be a Head of Last Mile at NA-KD? 

Nice to meet you to! Sure, my responsibility at NA-KD is to make sure that all customer orders are delivered on time, together with the best possible customer experience. In the Last Mile team we are constantly looking into how we can improve customer satisfaction, all along their shopping experience; from the check-out until their parcel is delivered, and on until their order is returned if that is what they wish. We are constantly in touch with different service providers such as transport companies, freight forwarders and our check-out and tracking providers. We are also working closely with developers, fulfillment teams, customer service and UX teams to make the customer journey as optimal and seamless as possible.

A lot of responsibilities! What makes it fun?

What I love about NA-KD is that every day is different and filled with new challenges! I really value that all ideas and improvements are encouraged and that we are all able to give our point of view, independently of the position we have or who we are.
 
If you weren’t Head of Last Mile, what would your dream job be?
 
If I weren't a Last Mile Manager I would have liked to work within the aviation or restaurant sector. My passions are aeroplanes, food and wine so I would have loved being an air controller for a big airport or owning a small bistrot in Paris.

Thanks for the chat Clara, we are so happy to have you as part of our dream team!

About NA-KD

NA-KD is a fast-growing fashion brand with global reach. Since the start in 2015, we have disrupted the industry by focusing on creative collaboration and working with the best up and coming talent. It has always been our aim to amplify women’s voices and give a new generation of creators a platform to tell their stories. And with millions of customers and followers, we can really make an impact.

Our focus on creative collaboration is also reflected in our products. Driven by a passion to offer our customers something unique, we always bring an unexpected twist to the latest trends. Like co-creating exclusive collections with the world’s biggest trendsetters. As a result, we have become one of the fastest growing companies in Europe and continue to break new records every month.

So if you are dreaming of going to work every day to build the next big thing, you have come to the right place. 

Founded in 2015
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