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Retention Manager / CRM

Job Description:

NA-KD, a global online fashion company and one of the top 20 fastest growing companies in Europe, is currently looking for a creative and analytical Retention Manager to increase retention of customers. NA-KD has an annual revenue run rate of over $70 million, with millions of page views every day and shipping to over 130 countries per month.

As Retention Manager, you are responsible for customer lifetime value and. You will turn one-time shoppers into loyal, repeat purchasers that spend more, purchase more frequently, and refer us friends more often. You are experienced in e-mail software system, CRM, and other retention management tools. Preferably, you have been responsible for a loyalty program for a big retailer.

Responsibilities:

  • Increase retention and prevent churn by driving deeper engagement and activity throughout the entire customer lifecycle
  • Understand how to build flows and activations depending on where the customer is in their lifecycle
  • Responsible for all marketing automation on all key markets
  • Work closely with other departments such as IT, Content and Social Media
  • Constantly monitor and optimize internal KPI’s such as conversion, activity, satisfaction and churn

Qualifications and Skills:

  • Bachelor’s in Business Administration, preferably with a focus on Marketing or related discipline
  • Hands on experience with e-mail software system and CRM
  • Plus if you have been responsible for a loyalty club
  • Experience with digital marketing and traffic acquisition
  • Have an affinity for data analysis and interpretation
  • Be creative and think outside the box
  • Can communicate and operate effortlessly in English
  • Act pragmatically, respect deadlines, and understand that no one else does the job for you

About NA-KD.com

Nakdcom One World AB is Jarno Vanhatapio’s third e-commerce company, having founded Nelly.com (2003) and Zoozoo.com (2013). NA-KD was founded in April 2015 and operates in the global market of fast fashion, primarily in the online space. NA-KD.com launched in January 2016 and is established as a global fashion player with annual revenue run rate of over $70 million and currently employs more than 150 people. The websites had 50 million visitors in 2017. The brand NA-KD is one of the fastest growing in social media, and has since the start earned over 1.4 million global followers only on Instagram. NA-KD.com has under its first 24 months of operation, delivered customer orders to 173 countries and ships every month to more than 130 countries. The majority of the sales are from NA-KD.com and the company’s private label brands, such as NA-KD Trend and NA-KD Boho. NA-KD the brand is also represented by over 300 retailers across the globe and is also selling on Zalando. Alongside the founder Jarno Vanhatapio, the company is backed by 13 business angels and IT entrepreneurs, including NA-KD’s Chairman of the board Magnus Emilson (Visit Group), Mikael Söderlindh (Happysocks), Jonas Mårtensson (Mojang/Minecraft), Roy Forslund (Infotech), Svante Elfving (Brummer & Partners), Lena Apler (Collector Bank), Jonas Norlande and Filip Engelbert (Avito). The company has raised in total $66 million in seed funding ($6 million), Series A ($20 million) and Series B ($40 million). The largest shareholders are Northzone, Partech, eEquity, the founder Jarno Vanhatapio and chairman Magnus Emilson.

  • Application deadline: June 18th 2018, Interviews will start right away
  • Position: Retention Manager
  • Location: Gothenburg, Sweden
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Gothenburg

Gamlestadsvägen 4 B15
415 02 Gothenburg Directions hello@na-kd.com

Workplace & Culture

Here is the NA-KD truth....

NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world.

At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities.

We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd.

Top follow us on our journey, be sure to follow us here for all the latest updates!

 

With love,

NA-KD.com

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