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Head of Customer service

"Working in Customer Service at NA-KD.com is like riding a roller coaster. Full speed with lots of surprises ahead of you, but it's a fun ride. And you always have a colleague by your side to help you."  - Kasia, Customer Care Agent

HEAD OF CUSTOMER SERVICE

Are you as passionate about customers and customer experience as we are? Are you an energetic problem solver looking for a new challenge? Does it attract you to be working at one of the fastest growing fashion e-com companies? Then you might be the person we are looking for! Customer Service at NA-KD consist of 20 inhouse and outsourced customer support agents. We have high ambitions for what good customer service is and we are each day doing our best to ensure that our customers from all over the world get the best possible experience.

YOUR FUTURE

  • With the customer in focus you are responsible for ensuring that the team is providing world class customer service
  • Managing the team of 20 inhouse and outsourced customer support agents and make sure that they always have correct and updated information
  • Personnel related matters such as educating the team, coaching, planning and recruitment
  • Responsible for KPI: s relating to efficiency and customer satisfaction
  • Driving the constant improvement work at Customer Service in terms of improving the service level, developing processes, efficiency and reporting
  • Responsible for our customer care page on site
  • Responsible for communication and to share knowledge from Customer Service to other departments within NA-KD
  • You will have an important role in developing the whole customer experience journey together with Operations, IT, Social Media and other departments at NA-KD


YOUR SKILLS

  • As a person you are a problem solver with a go-getter attitude and ability to come up with new ideas and execute rapidly
  • You are flexible, responsive and communicative
  • You enjoy working in a fast-paced atmosphere and continuous improvement comes naturally for you
  • You have an excellent ability to express yourself in writing and speech in English. Other languages are advantageous

 

YOUR PAST

  • 2-3 years’ experience and extensive knowledge of customer service, preferable within e-commerce
  • Management experience
  • Experience from working in customer service software, preferable Zendesk. Technical skills and experience from working in CRM, ERP and CMS systems is a plus

 

HOW TO APPLY:

Send us your CV and a cover letter – telling us how you got to where you are now, where you hope to go and why you’re the right person for this job.

Interviews will be held on an ongoing basis.

Location: Gothenburg, Sweden

 

THE DREAM TEAM

Working at NA-KD is unlike any other fashion gig. We’re a young company with a start-up mentality and (a borderline insane) hunger to be the best. In less than 4 years NA-KD has become the fastest growing fashion e-com brand in the world. And we have a 3 million strong community to prove it. How? We see no limitations, only possibilities. No failures, only learning opportunities. We’re problem-solvers, disruptors and early-adopters. We’re doers. And if you dream of going to work every day to build the next big thing – then welcome home.

Or, know someone who would be a perfect fit? Let them know!

Gothenburg

Gamlestadsvägen 4 B15
415 02 Gothenburg Directions hello@na-kd.com

Workplace & Culture

Here is the NA-KD truth....

NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world.

At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities.

We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd.

Top follow us on our journey, be sure to follow us here for all the latest updates!

 

With love,

NA-KD.com

Already working at NA-KD?

Let’s recruit together and find your next colleague.

email
@na-kd.com
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