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​Returns Analyst

Do you want to be part of a revolutionary e-commerce brand, that works with worldwide fashion and social media icons and has over 2 million global fans?

The team at NA-KD consists of highly experienced professionals who live and breathe online fashion with a global outlook. At NA-KD you get an inspiring, fast-paced, exciting and ever-changing environment where you will find unlimited opportunities and a chance to share the growth of the business. If reading this gets your blood pumping, this is the place for you to find the next step in your career.

Returns Analyst

As the Returns Analyst you will be working closely with Buying, Operations, Finance and Business Intelligence team and report to our CPO. You appreciate the value of process but can be flexible in a fast paced, start-up environment when the conditions call for it. Ideally you have an academic background in engineering or data science.

Responsibilities

  • Responsible for analysis, benchmarking and overall optimization of the customer returns process
  • Ensures that the returns performance is closely monitored in all top markets and relevant actions are taken involving stakeholders
  • Identifies quick wins which will make returns process even smoother for the customers and financially efficient for the company
  • Ensures that the relevant KPIs are in place and project/department milestones/goals are met and adhering to approved budgets

Qualifications and Skills:

  • 3 years experience in the e-commerce operations. 1 year supervisory experience is also required
  • Analytical expertise in data interpretation
  • Extensive knowledge of department processes
  • You have strong understanding of core priorities, KPI’s and underlying dynamics
  • Effective communication skills in English, ability to understand and translate business and user requirements across teams and senior leadership

A positive attitude, honesty, and humility are characteristics we value highly.

If you feel that you are the right person for the job and meet the demands stated above, please send your applications. 


Location: Gothenburg, Sweden

About NA-KD.com

NA-KD.com launched in January 2016 and has established itself as one of the fastest growing fashion e-commerce brands. The website has monthly over 8 million visitors and the brand NA-KD is one of the fastest growing in social media with over 2 million global followers. NA-KD.com has delivered to customers in over 170 countries and ships every month to more than 100 countries. The majority of the sales comes from NA-KD.com and in-house brands such as “NA-KD Trend” and “NA-KD Boho”. The brand NA-KD is also represented by over 600 retailers across the globe and is listed on marketplaces such as Zalando and ASOS. www.na-kd.com


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Gothenburg

Gamlestadsvägen 4 B15
415 02 Gothenburg Directions hello@na-kd.com

Workplace & Culture

Here is the NA-KD truth....

NA-KD is one of Europe's top 20 fastest growing companies, breaking new records every month and showcasing ourselves as one of the leading fashion company in the world.

At NA-KD you will find the most passionate and talented employees in the industry, with a combined knowledge of 50 years in both fast and high fashion. We were born in 2015 and have been growing ever since, creating the hottest fashion trends across the globe and being seen on all the hottest influences and celebrities.

We push the envelope daily with our social media content and art direction. NA-KD is dedicated to breaking the mold and showing our followers what it means to be unique and stand out from the crowd.

Top follow us on our journey, be sure to follow us here for all the latest updates!

 

With love,

NA-KD.com

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